Job Description

The Catering & Conference Services Planner will be responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and team members within in a corporate work environment. Our team provides a one-stop shop experience for our clients which provides a single point of contact for them to book their meeting space, add audio visual, additional items, order catering, and any other details related to their meeting to create a seamless booking process for our clients. The person in this role should have experience with corporate conference centers and knowledge of booking catering for clients. The Catering & Conference Services Planner will provide direct support to the Senior Conference Service Manager and General Manager and if senior leadership is unavailable, this person will be next point of contact to support and assist with overseeing the Planners.

• Manage and oversee all meetings & events which includes assigning Planners & Audio Visual Technicians to meetings, detailing meetings, scheduling, and provide day of support to clients.
• Single point of contact for clients to reserve their conference rooms and detail all aspects of their meeting for a seamless meeting experience.
• Utilize the room reservation system (EMS) to ensure all meeting details are input into the system to provide a single resource for information for all teams. Focus on strategic assignment of meeting space to maximize utilization.
• Oversee day of meetings to ensure rooms are setup correctly with the proper equipment and amenities.
• Knowledgeable about catering menus to be able to place catering orders for upcoming meetings and create upselling opportunities.
• Oversee the Market assigned to this role. Assistance will include being assigned as the point of contact for specific VP’s and frequent users of EMS to assist with any of their requests. Will work directly with Facility Representative to ensure their site is updated in EMS with the latest inventory, provide support and troubleshoot any issues that may occur.
• Educate and provide guidance for a client as they navigate reserving conference rooms, equipment, and catering in a post-COVID environment.
• Assist with supporting EMS in submitting tickets and following up with clients regarding any issues related to EMS.
• Provide high level AV/IT support to clients.

Preferred Qualifications:

• A Bachelor’s Degree preferred.
• Minimum of two years’ experience a conference center or corporate environment.
• Minimum of one year leadership & management experience of overseeing a team of one to ten team members.
• Minimum two years experience with catering.
• A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the planner’s job, and excellent phone skills.
• Exceptional client service skills.
• The ability to work under pressure, prioritizing tasks and juggle many jobs simultaneously.
• Excellent listening, oral, and written communication skills. 
• Strong computer skills and knowledge of office technology / equipment, experience with conference center reservation system (EMS).

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