Job Description

Anchor Appliance Repair is a fast-growing local appliance repair company serving Rockwall and the surrounding Dallas areas. We are looking for a friendly, organized, and dependable Customer Service Representative / Dispatcher to help manage incoming calls, schedule appointments, and provide excellent customer support.

This position is ideal for someone who enjoys helping people, staying organized, and working in a fast-paced environment.

Responsibilities

• Answer incoming customer calls and texts
• Schedule appointments using our dispatch software
• Respond to online leads from Angi, Thumbtack, Google, etc.
• Collect customer information, appliance model numbers, and issue descriptions
• Communicate with technicians throughout the day
• Provide customers with appointment updates and ETAs
• Filter spam calls and unnecessary interruptions
• Handle basic customer service and appliance-related questions
• Maintain a professional and friendly experience for customers

Qualifications

• Strong communication and phone skills
• Organized and detail-oriented
• Comfortable using computers and scheduling software
• Ability to multitask in a fast-paced environment
• Customer service experience preferred
• Dispatching or home service industry experience is a plus
• Appliance, HVAC, plumbing, or electrical office experience is a bonus

Preferred Traits

• Positive attitude
• Reliable and punctual
• Quick learner
• Calm under pressure
• Friendly and professional with customers

Pay: $35.00 per hour

Benefits:

• Flexible schedule

Work Location: Remote

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