Job Description

Client Relations Specialist (Behavioral Health)

On-Site | Part-Time | Monday–Friday, 4:00–9:30 p.m. | $18–$19/hour

Note: Evening IOP launches September 2026. Optional daytime training may be available prior to launch (Monday–Friday, 7:00 a.m.–3:00 p.m.).

About the Role

This role sits at the intersection of client experience, admissions support, and program operations.

As a Client Relations Specialist, you will serve as one of the primary points of contact for clients throughout their evening treatment experience. You'll help ensure the program runs smoothly by supporting attendance, scheduling, documentation, client communication, and accountability while creating a welcoming, professional environment for every individual who walks through our doors.

This position combines administrative coordination with direct client support and is ideal for someone who enjoys building relationships, staying organized, and being part of a mission-driven healthcare team.

Backgrounds that translate well: Healthcare Administration · Patient Services · Client Success · Behavioral Health Support · Admissions Coordination · Medical Office Operations · Behavioral Health Technician

What You'll Do

Client Experience & Operations

• Welcome and support clients throughout evening programming
• Build positive, professional relationships with clients and families
• Track attendance and communicate attendance concerns appropriately
• Assist with scheduling, client communication, and program coordination
• Support admissions and intake-related processes as needed
• Maintain accurate documentation and records within the EMR
• Coordinate with therapists, admissions, and leadership to support client success

Program Support

• Conduct urine drug screens in accordance with policy
• Support client accountability and program expectations
• Assist with facility readiness and organization
• Monitor common areas and maintain a safe, professional environment
• Participate in team meetings and shift handoffs

What We're Looking For

Required

• Strong administrative and organizational skills
• Excellent verbal and written communication
• Professional, polished, and client-focused demeanor
• Ability to build rapport while maintaining appropriate boundaries
• Strong attention to detail and documentation habits
• Valid driver's license and reliable transportation
• High school diploma or GED required
• Eligible for Level II background screening and drug test

Preferred

• Experience in healthcare, behavioral health, substance use treatment, or patient services
• Experience with scheduling, admissions support, client coordination, or medical office operations
• Experience conducting urine drug screens
• Associate or bachelor's degree
• Bilingual English/Spanish

Success in This Role

The ideal candidate brings three core strengths:

• Administrative Strength – organized, detail-oriented, and dependable
• Professional Client Engagement – builds trust and creates a positive client experience
• Behavioral Health Capability – comfortable supporting accountability, documentation, and program operations

About PRC

PRC is an adult behavioral health organization operating PHP and IOP programs across South Florida. We exist to serve clients and families during some of the most challenging moments of their lives. Our team is committed to delivering exceptional care, meaningful outcomes, and a recovery experience rooted in dignity, accountability, and compassion.

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