Job Description

Fascinations is seeking a dynamic and dedicated individual to join our team as a Store Manager. In this role, you will be responsible for leading day-to-day operations, managing staff, and ensuring an exceptional customer experience. You will play a key role in maintaining store standards, driving sales, and fostering a positive work environment. The ideal candidate is an energetic, positive, and dependable leader with excellent organizational skills and a passion for customer service. You should be comfortable multitasking in a fast-paced environment and have a natural ability to engage and educate customers about our products. As a Store Manager at Fascinations, you will oversee staffing, performance management, and adherence to company policies while striving to meet financial objectives. You will also be responsible for promoting a clean, organized, and welcoming atmosphere that aligns with our commitment to providing a sophisticated and inviting shopping experience. If you are a proactive problem-solver with a passion for retail management and a commitment to helping others grow, we encourage you to apply today! Responsibilities Maintain High Level Customer Service Expectations: Greet shoppers, answer product questions, make recommendations, and guide customers to merchandise. Cultural Leadership: Training team to a customer-centric focus by leading by example. Escalations: Resolving high-level customer complaints and empowering staff to deliver exceptional, friction-free service. Regulatory Compliance: Ensuring the location complies with all health, safety, and employment laws. Inventory Control: Overseeing high-volume product flow, from receiving warehouse deliveries to maintaining SKU accuracy. Loss Prevention: Implementing security measures, employee training on theft deterrence, and routine audits to minimize shrink. Visual Merchandising: Ensuring the sales floor adheres exactly to brand guidelines, managing in-store displays, and updating promotional layouts. Recruitment & Retention: Sourcing, interviewing, and hiring large teams, which includes delegating HR tasks to assistant managers. Scheduling: Optimizing labor allocation so that floor coverage perfectly matches peak customer traffic to prevent long wait times without overspending on payroll. Training & Development: Leading cross-training programs and building career paths to reduce turnover and maintain high morale during stressful retail seasons. P&L Management: Overseeing store budgets, managing controllable costs (like payroll and supplies), and driving maximum profitability. KPI Analysis: Monitoring performance metrics—such as conversion rates, units per transaction (UPT), and average dollar sale (ADS)—to adjust sales strategies on the fly. Sales Forecasting: Analyzing historical data to predict peak hours and setting targeted goals for staff. Skills & Qualifications Education and Experience: High school or equivalent (Required) Customer Service - 2 years (Preferred) Prior management experience (preferred) Shift and Schedule: Monday – Sunday between 9:00 AM – 1:00 AM (Hours vary by location) 40+ hours a week Pay Rate: Pay is dependent on experience and geographic area Benefits Incredible employee discount Monthly training seminars and free products Potential to earn extra $$$ with monthly commission incentive plans Flexible Schedule (weekend availability required) Fun, exciting, fast-paced environment Medical, Dental, & Vision Company paid employee Life Insurance Company paid Health Reimbursement Account - Must be enrolled in a medical benefit Supplemental Benefits (STD, LTD, Voluntary Life Insurance) Flexible Spending Account 401(k) retirement plan Paid Time Off Opportunity to grow WITHIN!

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