Job Description

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What Will I be Doing?

The Special Events Assistant Manager responsible for assisting in the creation, development and implementation of special events over multiple locations which may include both HGV and HVC properties. Works seamlessly with site Sales & Marketing leaders, HGVUA Management and dedicated Corporate team members, to deliver on required tour numbers, and over-deliver on sales results through first-class customer service throughout the event process (50% focus delivering results). The Assistant Manager also plans HGVUA events, set schedules, provides in the moment training and development on HGVUA processes, provides on the spot coaching/feedback for Coordinators, and assesses talent. (50% Operational excellence, Developing Talent, Leading & Feedback)

The Special Events Assistant Manager is responsible for driving company success through performing the following tasks to the highest standards:

• Develops and executes all facets of the events in a manner to ensure outstanding VOI production, cost savings and event particpation on the program.
• Executes site inspections, planning meetings and event execution.
• Builds strategic relationships with local partners to enhance the working environment, event quality and customer satisfaction.
• Communicates with site-level leaders, as well as Marketing Directors and Sales Managers on an ongoing basis to ensure events are on schedule and all goals are met.
• Develops site-specific operations plans for all aspects of event day production
• Forecasts resource requirements and develop event staffing plans.
• Determines and monitors resource requirements for each event.
• Manages venue relations and expectations throughout the event.
• Sources venues; recommends and engages catering to execute quality event within predetermined budget.
• Negotiates agreements with outside providers and subcontractors to ensure lower cost & highest quality of service.
• Creates and submits purchase orders.
• Prepares post-event reports.
• Creates and distributes event itineraries.
• Prepares shipping/transport of event related supplies by placing orders for items from vendors.
• Researches and stays up-to-date on event trends.
• Anticipates guest needs and exceeds their expectations.
• Builds and maintains strong relationships with event vendors.
• Prepares Work Schedules for HGVUA Coordinators.
• Provides leadership, coaching, and direction to HGVUA Coordinators.

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year - Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation's “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

Qualifications

What Are We Looking For:

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you possess the following minimum qualifications and experience:

• 1-3 Years related experience
• Nights & Weekends

Preferred Qualifications:

• BA/BS/Bachelor's Degree
• 1+ years of Supervisory experience

Why do Team Members Like Working for us!

HGV is now offering first day benefits to new employees!

• Excellent earnings package and uncapped commissions.
• Outstanding health care options (medical, dental, and vision that encourage preventative care).
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Employee Discount Program - HiltonGO - stay at Hilton Hotels for as low as $40 per night! Also qualify for Friends & Family discounts for your loved ones!
• And so much more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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